Client Money Protection Policy

Hampshire Land Lettings & Sales (Hampshire L&L Limited)

Hampshire Land Lettings & Sales, trading as Hampshire L&L Limited, handles client money in the course of providing property letting, management, and related services. We are committed to safeguarding all client funds and comply fully with the Client Money Protection Schemes for Property Agents Regulations 2019.

This policy explains how client money is protected and how clients can access that protection.

1. Membership of a Government-Approved CMP Scheme

In accordance with legal requirements, Hampshire L&L Limited is a member of a Government-approved Client Money Protection scheme.

CMP Scheme Provider: Client Money Protect
Membership Number: CMP003771
Certificate Validity: 12 June 2025 to 11 June 2026

Our Client Money Protection certificate is:

• Displayed on our website

• Available for inspection at our office

• Provided free of charge upon request

Client Money Protect is an approved scheme under the 2019 Regulations.

2. What Is Client Money

“Client money” refers to any money received or held by Hampshire L&L Limited on behalf of landlords or tenants, including (but not limited to):

• Rent

• Holding deposits

• Tenancy deposits

• Fees paid in advance

• Maintenance funds and service charges

• Any other monies held on behalf of clients

Client money does not include company trading funds.

3. How Client Money Is Held

All client money is held in a designated, ring-fenced client bank account, separate from the company’s own operational accounts.

We confirm that:

• Client money is never used for company purposes

• Client funds remain identifiable at all times

• Funds from multiple clients may be held in the same client account, as permitted by law, with accurate individual records maintained

This arrangement complies with Government guidance and CMP scheme rules.

4. Record Keeping and Reconciliation

We maintain full and accurate accounting records in line with statutory and regulatory requirements.

• Client accounts are reconciled at least monthly

• Records of receipts, payments, and balances are retained for a minimum of six years

• Internal controls are in place to ensure accuracy, transparency, and accountability

5. Tenancy Deposits

All tenancy deposits received are protected in accordance with the Housing Act 2004 and registered with a Government-authorised Tenancy Deposit Protection Scheme (such as DPS, TDS, or MyDeposits).

Tenancy deposits are not mixed with company funds and are handled strictly in accordance with legislation.

6. Protection Offered by the CMP Scheme

In the unlikely event that Hampshire L&L Limited is unable to return client money due to insolvency or misappropriation, eligible clients may submit a claim to Client Money Protect.

The scheme may compensate for:

• Rent collected but not passed to landlords

• Deposits or advance payments not returned

• Maintenance or service charge funds misused or unaccounted for

• Other client money lost due to company default

The CMP scheme does not cover:

• Contractual disputes

• Deposit adjudication outcomes

• Claims for poor service or negligence

• Losses unrelated to client money

7. Transparency and Availability

We comply with the legal requirement to make the following information publicly available:

• Our CMP certificate

• Details of our CMP scheme membership

• This Client Money Protection Policy

This information is available on our website, at our office, and upon request at no cost.

8. Staff Responsibility and Compliance

All staff involved in handling client money receive appropriate training and operate in accordance with:

• Client Money Protection regulations

• Anti-Money Laundering legislation

• Data protection requirements

• The Property Ombudsman Code of Practice

Hampshire L&L Limited accepts full responsibility for safeguarding client money at all times.

9. Raising Concerns

If you have concerns regarding client money, please contact us immediately so the matter can be investigated.

If unresolved, the issue may be raised through our Complaints Procedure.
Where appropriate, or in the event of insolvency, clients may contact Client Money Protect directly using the details shown on our CMP certificate.